Amid countrywide lockdown, with this intention of customer convenience, Toyota Kirloskar Motor announces warranty extension and extension in Pre-Paid Service package.
Toyota Kirloskar Motor (TKM) today announced Customer Connect Program 2.0. To support and provide a sense of assurance to the customer during uncertain times. So as to maximize support and in line with the ‘Customer First philosophy. The company announced a host of initiatives to ensure hassle-free maintenance and benefits such as:
- Extension of Vehicle Warranty & Customer paid Extended Warranty
- Free Maintenance Services Extension*
- Pre-Paid Service Package Extension* [SMILES]
Steps taken by Toyota Kirloskar Motor
Safety is one of the key priorities, Therefore, TKM is implementing measures to help prevent the spread of COVID-19 infections. In Brief, as a part of this customer connect program 2.0. The company is offering Toyota Bactaklenz, a non-chemical fumigation treatment. At a special price for both Toyota as well as non-Toyota vehicles.
Further, all dealerships are being informed to strictly follow preventive protocols. TKM is also encouraging contactless service where customer can book service appointment through the TConnect mobile App, WhatsApp or Website. And choose to pick up & drop services. Indeed the dealership will make all the efforts to delight and meet customer requirements.
Additionally, extensive outreach to engage and educate our customer. On tips for the protection of parked vehicles and the importance of periodic maintenance has been undertaken.
To sum up on the new announcement, Mr Naveen Soni, Senior Vice President, TKM. Said, We are aware of the extreme difficulties faced by our customers during this pandemic and the uncertainties it has brought. Our “Customer Connect Program 2.0” is a step further to build confidence and show our commitment to our valued customers. Therefore ensuring seamless communication and hassle-free processes to ensure customer convenience and utmost safety.
Toyota dealerships will continue their efforts to support customers and as responsible corporate citizen. We are extending our support to even take care of vehicle sanitization used by frontline warriors. Taking this opportunity, we would also like to sincerely request all our customers to stay at home. And also follow the guidelines announced by the Government.”
*In case of lapse then, the validity extension of these products/programs will be up to 1 month. In the cities/states where the lockdown or movement restrictions are imposed.
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